Refund & Returns Policy

Our Commitment to Transparency

At Portland Peak SEO, we believe in complete transparency and accountability. Our refund policy is simple: if we don’t deliver the services promised in your package, you get your money back. This policy ensures that Oregon businesses can trust us with their digital marketing needs without risk.

When You Qualify for a Refund

Portland Peak SEO offers refunds when the following conditions are met:

1. Service Non-Delivery

You are eligible for a refund if you can provide valid proof/evidence showing that your purchased SEO service package was not fulfilled as stated in the package description. Each service component listed in your package must be delivered as promised.

2. 48-Hour Activation Guarantee

If any of the benefits included in your package are not evidently being worked on within 48 hours after purchase, you qualify for a full refund. We begin active management of your website or company immediately after checkout on PortlandPeakSEO.com.

3. 30-Day Completion Promise

All features and services included in your SEO package will be fully implemented within 30 days of purchase. If any component is not completed within this timeframe, you are entitled to a refund for that service.

Example: Google My Business Package ($150/month)

To illustrate our policy, here’s what’s included in our GMB package and what you can expect:

Refund Scenario: If we fail to actively post Local SEO citations, provide monthly performance reports, or complete any listed benefit within the specified timeframe, you are entitled to a full refund upon providing evidence of non-completion.

Our Service Delivery Timeline

How to Request a Refund

Step 1: Gather Your Evidence

Document which specific services from your package were not delivered. Include screenshots, dates, and any relevant communication.

Step 2: Contact Our Team

Email us at PortlandPeakSEO@gmail.com with your order details and evidence. Include your order number, package type, and specific services not received.

Step 3: Review Process

We review all refund requests within 24 hours. If your claim is valid, we process refunds immediately. Most refunds are completed within 3-5 business days depending on your payment method.

Complete Transparency Promise

Before we continue any recurring billing, we provide:

• Detailed reports of all work completed
• Screenshots and documentation of optimizations
• Access logs showing when work was performed
• Performance metrics and results achieved
• Clear timeline of service delivery

This documentation ensures complete transparency between you and our marketing team. You always know exactly what you’re paying for and what’s been delivered.

Important Considerations

Results vs. Service Delivery

This refund policy covers the delivery of promised services, not specific ranking results. SEO results vary based on competition, industry, and Google algorithm changes. However, we guarantee that all services listed in your package will be completed professionally and thoroughly.

Custom Website Building

Custom website projects have milestone-based refund eligibility. Once design is approved and development begins, refunds are prorated based on work completed.

Third-Party Services

Any third-party tools or services (domain registration, hosting, premium plugins) purchased on your behalf are subject to their respective refund policies.

Questions About This Policy?

We’re here to help clarify any aspects of our refund and returns policy. Our commitment to transparency means we want you to fully understand your rights as our client.